COVID-19
​Returning to the New Normal

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  • Home
  • Order Contact Lenses Here
  • About
  • Meet the team
  • Services
  • Frame Brands
  • Insurance
  • Contact
  • Reviews
  • Service Member Appreciation Discount
  • Join Team SEEK
  • Donation Request
  • COVID-19 - Returning to the New Normal
A Detailed Plan for Seek Eye Care’s Reopening

Appointment adjustments to maintain social distancing

  • Seek will be open by appointment only  
    • In order to comply with and enforce proper social distancing the number of patients in the office needs to be controlled and limited. 
  • All services require an appointment.  These services include:
    • Eye exams
    • Follow up appointments
    • Glasses adjustments
    • Dispensing of eyewear & contact lens orders
    • Glasses repairs and adjustments
    • Shopping for glasses or sunglasses
  • Appointments can be scheduled via:
    • Calling or texting the office: (612) 800-7335
    • Online at: www.SeekEyeCare.com
    • Emailing: Dr.Keltgen@SeekEyeCareMN.com
  • Appointment availability will be reduced 
    • Extra time will be allotted in between eye exams to allow for proper disinfection and cleaning of all surfaces and equipment.
    • If you would like to schedule family members for back-to-back appointments, please call, text, or email, and we will find a solution.
    • If you do not see any appointment times that work with your schedule, please call, text, or email.
  • Patients’ companions will remain outside of the facility and not accompany the patient unless they are a parent/guardian or a true caregiver of the patient. 
  • Patients will be highly encouraged to fill out their paperwork and medical history at home
    • The paperwork will include a COVID questionnaire as well as a liability waiver that is required to be completed
      • If the patient answers “yes” to anything on the questionnaire related to COVID, they will be asked to reschedule.

Identification and Isolation of Sick Persons

  • Any staff member or patient that is sick will not be allowed to enter into our office
  • Patients and staff will be screened for COVID either verbally or through a questionnaire considering the following symptoms within the past 2 weeks:
    • Fever 
    • Cough 
    • Shortness of breath or difficulty breathing 
    • Chills 
    • Repeated shaking with chills 
    • Muscle pain 
    • Headache
    • Sore throat 
    • New loss of taste or smell 
    • Contact with possible COVID-19 patients? 
    • Recent history of travel? 
  • Patients that are at high risk for COVID will be asked to reschedule to at least 2 weeks from when symptoms started.
  • Staff members will be asked to quarantine for at least 2 weeks from the start of symptoms.
Office procedures to prevent infection
  • Signage from the CDC and MDH are posted in strategic areas to remind employees and patients of proper prevention methods, such as hand washing and social distancing protocols.     
  • Handwashing Protocols    
    • Employees will be required to thoroughly wash their hands at a minimum:
      • upon entering the clinic
      • after handling any patient materials 
      • prior to any mealtimes and after using the restroom 
    • Patients will be required to wash their hands or use hand sanitizer immediately upon entering the practice. 
    • Hand sanitizer and other sanitizing products are readily available for all employees and patients throughout the facility.
    • Doctors of optometry will continue to follow standard handwashing practices between and during every patient encounter.
  • Face Mask Protocols 
    • Surgical masks will be worn by all employees.
    • Patients are encouraged to wear face masks but are not required.
      • Cloth masks will be available to patients upon request.
  • Employees will have separate work stations.
    • Employees are discouraged from using each other’s phones, computers, offices, or other work tools and equipment when possible.
  • All employee work attire is required to be freshly laundered daily, including sweaters, lab coats, etc. 
    • Items which are difficult to launder (neckties, scarves, etc.) will be eliminated. 
    • Employees are required to tie long hair back to minimize hand-to-face contact
  • Frame shopping protocols 
    • Patients will be limited from “browsing” through the optical area 
      • A staff member will assist them with frame selection, limiting the number of frames handled. 
      • Any frame that has been removed from the board will be placed in a specified tray labeled “dirty.” 
      • These frames will be properly disinfected immediately, and placed in a tray labeled “clean” before returning to the frame boards.
        • Depending on the individual frame types, in order to not damage the materials and still meet CDC requirements, frames will be disinfected via:
          • Alcohol
          • Soapy Water
  • Cleaning, disinfection, and decontamination protocols
    • Disinfectants that meet the EPA’s criteria for use against SARS- CoV-2 will be used to clean all equipment before and after every patient encounter.
      • See specific protocols below:
    • Opening Protocol 
      • Before initiating patient care, all surfaces in the office will be disinfected with appropriate cleaning supplies. This includes: 
        • Door entrance  
        • Front desk area (both patient and staff areas)  
        • Waiting room chairs and tables - all magazines, flyers, and handouts have been removed  
        • All surfaces and chairs in optical area  
        • All equipment, chairs, and computers and peripherals throughout office  
        • All door knobs and light switches  
        • All mirrors 
        • All surfaces in bathroom 
    • Exam Room Protocol 
      • In between each patient everything will be disinfected with appropriate cleaning supplies. 
        • This includes but is not limited to: 
          • Slit lamp shield, table, joystick, power buttons, chin and forehead rests  
          • Arm rests, headrest, and seat of the exam chair  
          • Side table, keyboard, mouse, and stools  
          • Guest chairs 
          • Door Knobs/handles both inside and out 
          • Phoropter head rest, facial area, and knobs 
          • Any surface touched by the patient including, but not limited to, occluders, near point cards, etc.  
          • Any surface touched by the doctor or technician including, but not limited to, condensing lenses, pens, penlights, handheld equipment, binocular indirect ophthalmoscope, eye drop bottles, tonometer tips, etc. 
    • Periodic Protocol 
      • On a regular schedule throughout the day, particular attention should be paid to disinfecting the following: 
        •  Door Knobs, mirrors, chair armrests, phones, keyboard and mouse 
      • After each use, employees will properly disinfect the bathroom (including sink and other surfaces, etc.) 
    • Closing Cleaning Protocol 
      • At the end of the work day, all areas and items listed in the opening cleaning protocol and exam room protocol will be disinfected. 
      • All employees will thoroughly wash their hands before leaving the office.

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Seek Eye Care
  • Home
  • Order Contact Lenses Here
  • About
  • Meet the team
  • Services
  • Frame Brands
  • Insurance
  • Contact
  • Reviews
  • Service Member Appreciation Discount
  • Join Team SEEK
  • Donation Request
  • COVID-19 - Returning to the New Normal
  • Home
  • Order Contact Lenses Here
  • About
  • Meet the team
  • Services
  • Frame Brands
  • Insurance
  • Contact
  • Reviews
  • Service Member Appreciation Discount
  • Join Team SEEK
  • Donation Request
  • COVID-19 - Returning to the New Normal